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Cruise - Safer Travel - Royal Caribbean

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Cruise - Safer Travel - Royal Caribbean

***Important Policy Information***

Cruise Restart Policies as of 26 August 2021

Royal are excited to announce the return to service this summer for many of their ships. Ships returning to service:

Return to Service Ships / Start Dates:

NEW! 2021 Restarts:

  • Oasis of the Seas (BYE) – 05 September 2021
  • Liberty of the Seas (GAL) – 03 October 2021
  • Explorer of the Seas (SJU) – 07 November 2021
  • Navigator of the Seas (LAX) – 19 November 2021
  • Grandeur of the Seas (BGI) – 05 December 2021
  • Brilliance of the Seas (TPA) – 16 December 2021
  • Enchantment of the Seas (BWI) – 23 December 2021

NEW! 2022 Restarts:

  • Vision of the Seas (FLL) – 24 January 2022
  • Voyager of the Seas (BCN | CPH) – 15 April 2022
  • Radiance of the Seas (YVR|SWD) – 29 April 2022
  • Rhapsody of the Seas (ROM | ATH) – 23 May 2022

Important information for Anthem of the Seas sailings from 01 September 2021:

Know Before You Go:

Vaccination Requirement

Royal have put together sailing requirements based on vaccination status. All guests 18 years and older are required to have all doses of their COVID-19 vaccine completed 14 days prior to sailing. Additionally, all crew members onboard will be fully vaccinated.

Based on your vaccination status, and the country you are travelling from, you may be required to take additional tests or quarantine upon arrival. If you are travelling from outside of the UK, please review this list to understand those requirements.

All guests that choose to join Royal on back-to-back sailings must be fully vaccinated and are required to take a COVID-19 test, which we will arrange. Test results must be negative to continue with your sailings. Regrettably, guests that are not vaccine eligible (children) are unable to sail back-to-back with us.

Testing

Pre-cruise

Guests living in the UK and the Republic of Ireland must bring the negative result of a PCR test taken within 3 days prior to sailing. We will email instructions on how to register for your complimentary test approximately 14-18 days before your cruise.

All guests arriving from overseas are required to have a COVID-19 test taken within 3 days prior to departure to England, in addition to a PCR test on or before Day 2 of your arrival, this is a UK Government requirement and will be required by your airline. Additional tests and/or quarantine may be required depending on the country you have travelled from. The cost associated with this test is the guest's responsibility.

Unvaccinated guests arriving from overseas are also required to take a COVID-19 test no more than 3 days before sailing and must present a negative result at check-in. While this is a Royal Caribbean requirement, the same test used for entry into the UK can be used as long as it falls within the 3 day timeframe. The cost associated with this test is the guest's responsibility.

Boarding Day

Unvaccinated guests living in the UK and the Republic of Ireland ages 2-17 must bring the negative result of a PCR test taken no more than 3 days prior to sailing. Additionally, these guests will take a complimentary rapid antigen test at the terminal and must receive a negative result in order to join us onboard. We will email instructions on how to register 14-18 days before your sailing.

All guests arriving from overseas ages 2 and older will be required to take a rapid PCR test on arrival at the cruise terminal. Royal will email instructions on how to register 14-18 days before your sailing.

Guest under the age of 2 have no testing requirements.

Passenger Locator Form

Guests arriving from overseas must fill in their Passenger Locator Form up to 48 hours before arrival into the UK. You must declare all countries you have visited or transited through in the 10 days prior to your arrival on your Passenger Locator Form.

What You Need on Boarding Day

Here's everything you need for a smooth boarding day.

Health Questionnaire

Please complete the health questionnaire in the Royal Caribbean App when it becomes available the day before you board. Be sure to complete this ahead of time to have a smoother boarding day.

Passport/Driving License

All guests will need a passport that's valid for at least 6 months after their sailing's return date or a valid UK Driving License.

Proof of Vaccine

If you are fully vaccinated and residing in the UK, you'll need to present your Proof of Vaccination (either on the NHS app or a NHS vaccination certificate) on boarding day.

Royal recommend registering for the NHS app or vaccination certificate 1 week prior to travel. For more information select the country where you'll be vaccinated: England, Scotland, or Wales. Residents of The Channel Islands, Isle of Man, and Northern Ireland, please review our website here for your proof of vaccination requirements.

All other guests will be required to display their COVID-19 Vaccination Record Card with the final dose of their vaccine administered at least 14 days prior to sailing.

Test Results

All guests from the UK, the Republic of Ireland, and unvaccinated guests from overseas will need to present a negative test result from a COVID-19 test taken no more than 3 days prior to sailing. Guests can present the printed or digital result at check-in.

What to Expect During Your Cruise

Face Coverings

Onboard, face masks will not be required outdoors, on open-air decks, except in crowded settings. In indoor public areas, masks are required for guests 11 and older except while seated to eat or drink.

At public ports of call, local face covering guidelines apply.

They're continually evaluating our mask policy to align with the latest health standards.

Shore Excursions

Fully vaccinated parties have the choice of booking a shore excursion or visiting freely.

Parties that wish to go ashore and include any unvaccinated guests, must book a shore excursion through Royal Caribbean that is provided by an independent local tour operator that has agreed to comply with recommended health protocols.

Be sure to check out their selection of curated shore excursions on their Cruise Planner, they've worked with local tour operators to ensure that they are following the health protocols they have outlined, and to offer a variety to choose from for all interests and budgets.

This policy is subject to change as we continue to evaluate circumstances around the globe. All guests are subject to restrictions and requirements as defined by local authorities in the ports they visit.

Will I need to be vaccinated?

Currently, the enclosed information only pertains to sailings departing Florida homeports in August 2021. Health and safety protocols are subject to change and, as these occur, we’re committed to updating you.

Vaccination Requirement - Royal Caribbean strongly recommends all guests 12 years and older be fully vaccinated which means:

  • The final dose was given at least 14 days before sailing.
  • Proof of vaccination, such as the U.S. Centers for Disease Control and Prevention’s (CDC) COVID-19 vaccination record card, will be presented.

Fully vaccinated guests have no further testing or insurance requirements to sail with us.

Unvaccinated Guests 12 and Older

Guests who are 12 years and older and do not have or are unable to provide vaccination documentation will be considered unvaccinated and will have additional testing at their own expense and must follow health and safety protocols described below, including:

  • Negative results from a pre-arrival PCR test for COVID-19
  • A PCR test at the terminal
  • Onboard antigen testing
  • Mid-cruise antigen test (on 6+ night sailings)
  • Disembarkation antigen test
  • Travel insurance requirements
  • Shore excursions required to visit ports
  • Additional health protocols onboard

See below for more information on these tests and protocols. If guests do not wish to undergo or pay for additional testing and insurance, or adhere to these health and safety protocols, Royal Caribbean is happy to provide them with a refund for their cruise. We believe that in the coming months, restrictions and requirements will be more accommodating as public health circumstances evolve.

Unvaccinated guests ages 2 to 11 years:

Children not yet eligible for the vaccine will undergo additional testing at no additional charge, as well as additional health and safety protocols, including:

  • A PCR test for COVID-19 at the terminal
  • Onboard antigen testing
  • Disembarkation antigen test
  • Shore excursions required to visit port
  • Additional health protocols onboard

Testing Requirements and Cost for Unvaccinated Guests

As a requirement to sail with Royal Caribbean, all unvaccinated guests must undergo multiple COVID-19 tests as described below. Testing at the terminal prior to embarkation and onboard prior to disembarkation will be conducted by licensed and accredited third-party testing providers we have contracted. Unvaccinated guests must register for this testing and agree to the third-party testing provider terms and conditions. Registration details will be sent via email in advance.

The total charge for unvaccinated guests 12 years and older from the third-party testing vendor for these tests is $136 USD per guest for sailings 5 nights or less and $178 USD per guest for sailings 6 nights or longer. This amount will be applied to the guest’s onboard expense account. Royal Caribbean will pay the testing vendor(s) on the guest’s behalf and will not retain any part of the testing costs. For children 2 to 11 not yet eligible to be vaccinated, we will cover the cost of any required testing.

  • Pre-Cruise Testing: Unvaccinated guests 12 years and older will need to undergo a PCR test for COVID-19 administered by an accredited laboratory of the guest’s choice and taken within three days of sailing. They will require documentation of a negative result for this test prior to embarkation. All costs for this test are the unvaccinated guest’s responsibility.
  • At the Terminal: Unvaccinated guests 2 years and older are required to take a PCR test for COVID-19 when checking in at the terminal, which will be administered by one of our testing vendors. Registration details will be sent via email in advance.
  • Mid-Cruise [For sailings 6 nights or longer]: Unvaccinated guests 12 years and older will take an antigen test onboard mid-way through their cruise. Registration details will be provided onboard.
  • Prior to Disembarking: While onboard, unvaccinated guests 2 years and older will be required to undergo antigen testing the day before the cruise ends. This test will be conducted by one of our testing vendors. Registration details will be provided onboard.

Insurance Requirement

As a condition of boarding, each unvaccinated guest 12 years and older departing from a Florida homeport on a Royal Caribbean International cruise must provide proof of a valid insurance policy that has a minimum of

(a) $25,000 per person in medical expense coverage and

(b) $50,000 coverage for emergency medical evacuation and no COVID-19 exclusions.

The insurance policy must name the unvaccinated guest as the policy holder or beneficiary and may be purchased from a travel insurance company of the guest’s choosing or through the Royal Caribbean Travel Protection Programme, which includes this coverage. Insurance is required for sailings from 01 August through 31 December 2021 (except for bookings made between 19 March 2021 and 28 June 2021).

Will I need to wear a mask onboard?

During the Cruise

If guests have cruised with Royal Caribbean before, they will notice some changes. Royal Caribbean, like all cruise companies sailing from U.S. ports, is guided by CDC regulations which currently govern many aspects of their operations. On the sailing, most guests (and all our crew) will be vaccinated and those that aren’t are primarily children. While they are ready to give all their guests an amazing holiday, we do want to share some details about the experience, so you know what to expect. Please note, the SeaPass card will be required to access lounges, shows and dining venues, so keep it handy.

  • Masks and Physical Distancing: When indoors, CDC guidelines require all guests 2 years and older to wear masks unless they are actively eating or drinking. The CDC does make allowances for guests to remove their masks in venues and events dedicated to fully vaccinated parties. Since so many of their guests are vaccinated, they’ll find plenty of these opportunities. Masks are not required in their stateroom when they are with their traveling party, outside on the open decks, or at Perfect Day at CocoCay, unless in a crowded setting. Updates will be shared as changes to the CDC mask guidelines occur. Guests will find the entire ship and boarding process set up to allow for physical distancing.
  • Dining: For Main Dining, RCCL will designate areas for everyone, including parents and unvaccinated children, and areas for vaccinated parties only. My Time Dining will not be available to parties that include unvaccinated guests. Some specialty restaurants will be open to everyone, while others will be for vaccinated parties only. If you prefer a buffet, Windjammer will be open to everyone for breakfast and lunch, and the food will be served by their crew. We recommend that you make dining reservations via Cruise Planner before the cruise or the Royal Caribbean app once onboard. Grab-and-go cafes will also be available for everyone.
  • Bars and Lounges: Many bars and lounges will be open to everyone and others will be available to vaccinated guests only. There will be crew stationed nearby and signage to help direct guests.
  • Casino: Given the casino’s physical constraints, there is not enough space to accommodate everyone. Given most of their adult guests are vaccinated, the casino will be open to vaccinated guests only.
  • Fitness and Spa: The Fitness Center will have dedicated operating hours for everyone as well as hours reserved for vaccinated guests only. Salon services will be available to everyone but given the enclosed space and longer length of spa services, the treatment rooms used to provide facials, massages and other services will only be available to vaccinated guests.
  • Entertainment: Entertainment venues will offer spaced seating and more showtimes throughout the cruise. Select showtimes will be for everyone and other showtimes for vaccinated guests only. Reservations can be made once onboard using the Royal Caribbean app.
  • Diamond Lounge for Loyalty Members: The Diamond Lounge will be open and operating at 50 percent capacity to allow for physical distancing.
  • Adventure Ocean and Teen Lounges: Youth spaces will be open to all children and teens.

Going Ashore

  • At ports of call, fully vaccinated parties have the choice of booking a shore excursion or visiting freely.
  • Parties that wish to go ashore and include any unvaccinated guests, including parents traveling with unvaccinated children, must book a shore excursion through Royal Caribbean that is provided by an independent local tour operator that has agreed to comply with recommended health protocols.
  • Vaccinated parents wishing to go ashore freely can visit youth facilities once onboard to learn about drop off program hours and availability, and reserve time for their child on the day they wish to go in port.
  • Shore excursions may be purchased in advance on the Cruise Planner website.
  • Once onboard, they can be purchased at the shore excursions desk or by using the Royal Caribbean app.
  • All guests are also subject to restrictions and requirements as defined by local authorities in the ports we visit.
  • No tours are required for any guests to go ashore at our private destination, Perfect Day at CocoCay.

What To Bring

Travel Documentation Checklist

Guests sailing from Barcelona, Spain will need to have the following documents when arriving to board the ship.

  • All guests: A Passport Book or Passport Card, valid for at least six months after your cruise, is strongly recommended. If you do not have a Passport, you may present a state-certified U.S. Birth Certificate (not a “baby feet” hospital certificate or baptismal paper). Guests 16 and older that present a Birth Certificate will also need to provide a valid Driver’s License or picture ID issued by the government.
  • Vaccinated guests: COVID-19 vaccination record card with the final dose given at least 14 days before sailing.
  • Unvaccinated guests 12 and older: A negative COVID-19 PCR test result and proof of travel insurance
  • Proof of travel Insurance: Unvaccinated guests age 12 and older must present proof of travel insurance that meets coverage requirements.
  • Health Questionnaire to be completed on the Royal Caribbean App the day before you board.

Please note that health protocols are expected to change over time. Guidance for other ports and sailings is still in development with federal, state, and local authorities. We will update you and your clients as protocols change.

Before You Book - Flexible Booking Policy

Book with Confidence. Giving you the flexibility to change your plans.

Royal Caribbean will let you cancel any cruise that sets sail from now through to 30 April 2022. Whether it’s a booking you already have or one you make right now through to 31 October 2021, you’re covered. As long as you cancel at least 48 hours before your sail date, you’ll receive a Future Cruise Credit. The credit is valid to book by 30 April 2022 and sail by 30 September 2022.

Cancellation Policy as of 04 June 2021

Whether you’re already booked on a cruise, or are thinking about it, we want you to Cruise with Confidence. That’s why Royal Caribbean will let you cancel any cruise that sets sail from now through 30 April 2022. Whether it’s a booking you already have or one you make right now through 31 July 2021, you’re covered. As long as you cancel at least 48 hours before your sail date, you’ll receive a Future Cruise Credit. The credit is valid to book by 30 April 2022 and sail by 30 September 2022.

  • As long as you cancel at least 48 hours before your sail date, you’ll receive a Future Cruise Credit.
  • The Cruise with Confidence programme covers bookings that are booked on or before 31 July 2021, that set sail on or before 30 April 2022.
  • Future Cruise Credits are valid to book by 30 April 2022 and sail by 30 September 2022.
  • You may owe any difference in cruise fare if your new booking exceeds the Future Cruise Credit’s value.
  • Some restrictions may apply.
  • If you opt into the Cruise with Confidence 100% Future Cruise Credit, you do not qualify for any Future Cruise Credit offers or refunds related to our Global Suspension of sailings.

Cancelled sailings by Royal Caribbean

Option 1: Automatically receive a 125% Future Cruise Credit

  • They're providing you with a 125% Future Cruise Credit to book a new cruise by 30 April 2022.
  • This amount is based on your total cruise fare paid, and they're giving you a little extra knowing that this is such a unique circumstance.
  • Your certificate can be used on any Royal Caribbean International sailing that departs on or before 30 September 2022, as long as it's redeemed by 30 April 2022.
  • They will automatically issue your Future Cruise Credit via email.
  • Current refund processing is around 45 days.

Please note:

  • If you opted into the Cruise with Confidence 100% Future Cruise Credit, this offer does not apply.
  • If you previously used a Future Cruise Credit (including previous Global Suspension FCCs), you'll receive a new Future Cruise Credit. This will be for 125% of any new monies paid on this sailing, plus the value of your original credit at 100% of its value, with an expiration date of 30 April 2022 and a sail by date of 30 September 2022.
  • If you were already impacted by a sailing that was previously cancelled due to a global suspension and paid additional monies on a new booking within this extended suspension period, and you opt in for a refund via the process below, it will be for both bookings.

Option 2: Select a 100% Refund

  • If you prefer a full refund, which is a lower value than the future cruise credit offer above, we're happy to process this for you. Given how fluid this situation is, and the opportunity to use the extra credit being offered, you have until 30 June 2021 to request a refund and deactivate your certificate.
  • Please contact us to start the refund process, forfeiting the higher value of your 125% Future Cruise Credit.
  • Royal Caribbean will then deactivate your Future Cruise Credit and process your refund, you should receive your refund 45 days after you submit your refund request.

Please note: If you used a Cruise with Confidence certificate on this sailing and you request a refund instead, Royal Caribbean will refund any NEW funds paid above the certificate amount, and they'll reinstate your original Cruise with Confidence certificate.

Please note the "Lift & Shift" programme is not applicable to reservations made on the interline promotion.

Paused Sailings as of 05 August 2021

In addition to Royal Caribbean's return to service dates by ship, their restart plan also consists of sailing cancellations, as well as redeployments. Each have been categorised below:

Return to Service Ships / Start Dates:

NEW! 2021 Restarts:

  • Oasis of the Seas (BYE) – 05 September 2021
  • Liberty of the Seas (GAL) – 03 October 2021
  • Explorer of the Seas (SJU) – 07 November 2021
  • Navigator of the Seas (LAX) – 19 November 2021
  • Grandeur of the Seas (BGI) – 05 December 2021
  • Brilliance of the Seas (TPA) – 16 December 2021
  • Enchantment of the Seas (BWI) – 23 December 2021

NEW! 2022 Restarts:

  • Vision of the Seas (FLL) – 24 January 2022
  • Voyager of the Seas (BCN | CPH) – 15 April 2022
  • Radiance of the Seas (YVR|SWD) – 29 April 2022
  • Rhapsody of the Seas (ROM | ATH) – 23 May 2022

Redeployments:

Booked customers currently confirmed on the below sailings will be automatically moved to the corresponding sailing on the newly redeployed ship. Should customers no longer wish to sail due to this change, refunds can be requested through 24 August 2021.

  • Brilliance of the Seas departing 16 October - 06 December 2021 to be moved to like-for-like sailing on Serenade of the Seas departing Tampa (06 Dec sailing now 4N vs prior 5N sailing)
  • Radiance of the Seas departing 01 October 2021 to be moved to Serenade of the Seas on same sail date (now 13N sailing vs. prior 14N sailing)
  • Rhapsody of the Seas departing 14 December 2021 - 19 February 2022 to be moved to like-for-like sailing on Serenade of the Seas departing Tampa

Cancelled Sailings:

As a result of the above, sailing cancellations were necessary and have been summarised below. See below for the list of sailings.

  • Anthem of the Seas Transatlantic departing Southampton: Oct 20, 2021
  • Brilliance of the Seas departing Tampa: 04 September 2021 - 25 April 2022
  • Enchantment of the Seas departing Baltimore: 04 September - 11 December 2021
  • Explorer of the Seas departing San Juan: 31 October 2021
  • Harmony of the Seas Transatlantic departing Barcelona: 31 October 2021
  • Liberty of the Seas departing Galveston: 26 September 2021
  • Ovation of the Seas departing Sydney: 27 October 2021 - 10 April 2022
  • Radiance of the Seas departing Miami: 13 October 2021 - 10 April 2022
  • Rhapsody of the Seas departing Tampa: 26 February - 16 April 2022
  • Serenade of the Seas departing Sydney: 24 October 2021 - 27 February 2022
  • Vision of the Seas departing San Juan: 05 September 2021 - 14 January 2022

Health and Safety Protocols

Testing & Screening

Safe vacations start with prevention. Every guest 18 years and older will require proof of full vaccination two weeks prior to sailing. Guests 2 and older will be required to take an antigen test at the terminal prior to boarding and again at debarkation, if required for country re-entry. Booked guests will be updated as requirements evolve.


100% Fresh, Filtered Air

There's nothing like the fresh air of the open ocean, wherever you are on board. On Royal Caribbean® ships, the HVAC system continuously supplies 100% fresh, filtered air from outdoors to all indoor spaces. You can breathe easy knowing that, thanks to this robust system, the transmission of aerosol particles between spaces (like those from a cough) is extremely low to virtually impossible — as validated in an independent assessment conducted by the University of Nebraska Medical Center and the National Strategic Research Institute on board a Royal Caribbean ship.


Medical Grade Cleaning Standards

Royal Caribbean® takes great pride in keeping their ships sparkling clean. Now, with guidance from the Healthy Sail Panel, they’re going further than ever before. New sanitization protocols use EPA-certified disinfectants and techniques like electrostatic fogging to clean frequently and consistently. Plus they’ve reduced the need to touch surfaces wherever possible.


Upgraded Medical Facilities & Expert Care

There’s nothing more important than your health and safety. That’s why they’ve made the high-quality onboard medical care stronger than ever, with more doctors and nurses on each ship and state-of-the-art equipment enhancements. And in the event of a suspected case of COVID-19, they are fully prepared with immediate medical evaluations, rapid testing, and more critical care beds on each ship.

Safe, Timely Return Home In Any Scenario

In the event a guest or crew member tests positive while they’re sailing, Royal Caribbean® has partnered with local authorities to develop transport protocols to get you home safely.

Health & Travel Alerts

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