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Cruise - Safer Travel - Fred Olsen Cruise Lines

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Cruise - Safer Travel - Fred Olsen Cruise Lines

***Important Policy Information***

Cruise Restart Policies as of 11 August 2021

Fred.Olsen have cancelled sailings on Borealis until July, Bolette until August and Balmoral until September. Braemar's cruises will be cancelled up until Spring 2022.

Fred.Olsen's new ships, Borealis and Bolette’s will start their maiden voyages this July from three ports (for UK residents only).

Will I need to be vaccinated?

The first thing to say is that Fred. Olsen have made it a requirement for all guests in 2021 to be fully vaccinated, which means you can feel safe in the knowledge that all of those you are travelling with are protected too. You will need to bring proof of your vaccinations which will be checked prior to embarkation. The easiest way to do this is to download and login to the NHS app, please note once the digital certificate is downloaded this is only valid for 28 days. If you do not have access to a smartphone or tablet, please call 119 and you can request an official letter from the NHS. The letter can take up to 7 working days to be processed, so please plan ahead. 

Will I need to wear a mask onboard?

Based on the current Government guidelines for the cruise industry, all guests will have to wear a face mask when moving around inside the ship and where social distancing is not possible (we do ask for a mask, rather than a shield or covering). You will not need to wear a mask when you are out on deck or sitting down, for example when you’re enjoying something to eat or a drink in one of our new bars or lounges.

Before You Book - Flexible Booking Policy

Guests can transfer to any cruise currently on sale. If you wish to take advantage of the transfer offers, they can hold your money and any Future Cruise Vouchers for you for up to 24 months. During this time, you can transfer to any cruise on sale.

Paused Sailings as of 12 May 2021

Due to the ongoing pandemic, Fred.Olsen have cancelled sailings on Borealis until July, Bolette until August and Balmoral until September. Braemar's cruises will be cancelled up until Spring 2022.

Health and Safety Protocols

Fred.Olsen are working hard to make sure when they return to cruising, you continue to have a relaxing and safe experience on board.

Over the last few months, they have been working alongside government departments, the UK Chamber of shipping, other cruise lines and CLIA (our industry body) to establish an agreed set of health and safety protocols which all UK cruise lines will follow when they return to sailing.

While this is being finalised, their Safe Sailing Charter is here to let you know all the ways in which we already keep you safe on board our smaller ships.

Before your cruise

Plain sailing guarantee updated

Fred.Olsen have updated their Plain Sailing Guarantee to ensure any guests who test positive for Coronavirus and therefore cannot travel can move their cruise to another with no administration fees. This will cover guests on any cruise up to the end of 2021. They’ll hold the money for the cancellation for up to 12 months to give guests plenty of time to choose an alternative sailing of at least the same value. All guests need to do is call us prior to departure to let us know they cannot travel.

On board the ship

The highest cleanliness standards

The protocols they use on board follow those approved for hospitals. These involve a dedicated sanitation team who work throughout the day and night ensuring all surfaces in all areas are frequently cleaned with anti-viral solutions. They ensure these protocols are strictly followed with regular auditing using UV and swab testing carried out by their Sanitation Officer.

To maintain their high standards, crew training will include any new industry approved processes.

They also clean your cabin with the same anti-viral solutions on each day of your cruise and each cabin is deep cleaned between guests departing and arriving. These solutions will kill bacteria and viruses including Norovirus and Coronavirus.

Specialist medical facilities

They have medical centres on board their ships managed by teams of Doctors and Nurses. They are working with Public Health England, the CLIA Medical Action Group and other UK cruise lines to develop agreed and comprehensive processes for how they isolate and treat any guests with symptoms either on board or at the destination.

Whilst ashore

Additional port options

They will continue to follow the latest advice and guidance from the UK Foreign and Commonwealth Office on which ports we visit when they start sailing again. If government advice changes about one of their planned ports of call during a cruise, their smaller ships have more options for alternative ports, which allow them to change course more easily.

Pre-approved tour partners and smaller groups

They only sell shore tours from pre-approved partners in the country they are visiting and where they are confident they will uphold the standards required locally.

Their tours only visit attractions when their approved local tour providers are confident they are following the expected health and safety protocols.

Finally, their smaller ships allow for smaller tours and they have a capacity limit of no more than 25 guests in each shore tour group.

Health & Travel Alerts

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