CANCELLATION POLICY:
 
NOTE: A booking, with or without the Cancellation Waiver, is not deemed cancelled until Touchdown has received the cancellation in writing. Once received, the relevant refund, if applicable, will be paid to the client.

CANCELLATION OF FLIGHTS:
Cancellation waiver is not applicable as tickets are issued on receipt of payment and are non-refundable.


CANCELLATION OF HOTELS:
Please check at time of booking as this may vary for each property and is governed by the resort supplier (restrictions may apply).

THE CANCELLATION WAIVER IS ONLY APPLICABLE FOR THE BENEFIT OF STANDBY ID STAFF TRAVEL
The Cancellation Waiver is not valid once your holiday has commenced.
Please note that certain products cannot be covered under the Waiver policy.
The Cancellation Waiver (which must be paid for at the time of booking and cannot be added after payment has been authorised), ensures a full refund (less premium) should the client cancel their hotel booking.
The Cancellation Waiver can only be invoked within 7 days of travel including departure day and is only applicable for clients travelling on a standby basis. 
Clients must inform Touchdown during office hours or contact the hotel directly out of hours to ensure a refund.     
For reservations made on the online booking system, within 7 days clients can amend their hotel booking to another date within 1 year of travel but will not receive a full refund.

CANCELLATION CHARGES without the Cancellation Waiver Policy:
HOTELS:
Up to 14 days prior to departure: £75 per person + hotel cancellation charges incurred.
Within 14 days prior to departure: Full cost of the holiday

CRUISE:
Deposit & Cancellations subject to Cruise Suppliers T&C's
Full balance is due 16 weeks prior to departure for world cruises, world cruise sectors, Princess, P & O Cruises and Cunard.  For all other cruise bookings the full balance will be due 10 weeks prior to departure. A non refundable service fee of £35 per cabin is additional and will be added to final invoice cost.
Cruise Fuel Surcharges are not included and will be added at the time of booking.
Deposit & Cancellations subject to Cruise Suppliers T&C's. Fred.Olsen Cruise Lines, Cunard, Princes Cruises, P&O Cruises, World Cruise and World Cruise Sectors your balance will be due
16 weeks prior to departure. For any NCL booking made with AE Grade and above your balance will also be due 16 weeks prior to departure. A non refundable service fee of £59 per cabin is additional and will be added to final invoice cost. Cruise Fuel Surcharges and Taxes are not included for every cruise and will therefore be added at the time of booking.

NOTE: A booking, with or without the Cancellation Waiver, is not deemed cancelled until Touchdown has received the cancellation in writing. Once received, the relevant refund, if applicable, will be paid to the client.